Parts Sales/Service Writer (New Mexico)

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Job Title: Parts Sales/Service Writer (Albuquerque, New Mexico)
Reports To: Branch Manager
FLSA Status: Non-Exempt

Position Purpose:

We are seeking goal-oriented, self-directed PARTS SALES/SERVICE WRITER. Working under direct supervision, follows detailed instructions and reports any deviations to manager. Must be a multi-tasker and be able to take on several tasks at any given time. Must demonstrate strong customer service and communication skills and have a desire to deliver the best customer service possible to both internal and external customers. Requires basic knowledge of computer equipment and a multi-line phone systems. Demonstrates proficiency with standard office equipment.

Essential Job Functions:

• Greets and directs all visitors and customers
• Answers and screens all calls and directs all incoming calls to appropriate personnel
• Handles all incoming and outgoing mail.  Opens, date stamps and distributes to appropriate personnel
• Maintains the cleanliness of the office and surrounding area

PARTS

• Answers incoming calls, attending to parts orders, assisting customers, and seeks opportunities to promote additional sales
• Utilizes online and offline catalogs, software programs, and other resources as needed to determine the correct parts for the customer
• Keep a “Quick Reference” guide for all common parts; this helps aid in assisting customers as quickly and efficiently as possible
• Accurately identifies the correct part numbers, promptly completes each sale, recommends additional needed items, extends upselling when possible, and confirms with the customer the desired freight options and cost
• Professionally handles customer complaints in a courteous manner and alerts management when additional action is needed
• Assist the service department with parts needs and provides support as needed
• Assists in all aspects of parts inventory control including the annual parts inventory
• Has a can-do attitude and contributes to the success of the Power Screening team
• Examines goods shipped and verifies completeness of shipments against bill of lading, invoices, and other records.
• Route incoming shipments/goods to respective departments
• Counts and compares quantity and identification numbers of units against order
• Reads work order or follows oral instructions
• Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand or fork lift
• Prepares products for shipment
• Actively supports safety policy, goals, and objectives plus uses sound environmental practices
• Performs other duties as assigned by the manager

SERVICE

• Issue and establish work orders for the Service department
• Coding vendor invoices in a timely manner for the accounting department
• Keying vendor invoices into internal and external work orders
• Interpreting and entering mechanic notes daily for field jobs & shop
• Summarize mechanic notes for customer invoice (cause, complaint, correction)
• Deduct parts returns from open work orders as submitted, to maintain accurate inventory
• Obtain Purchase Orders for customer billing on jobs where one is required
• Performs other duties as assigned by the manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/ Knowledge:

Applies basic skills and procedures appropriate for the position within assigned functional area. Acquires job skills to perform routine tasks.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Personal Competencies: 

Willingly asks questions and seeks direction. Works with others from other work areas. Understands and meets quality standards. Supports new ideas and helps to implement them.

Computer Skills:

Requires basic knowledge of computers and the ability to learn software programs that are specific to the industry.

Education:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position regularly requires the employee to sit
• Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures
• Ability to operate a forklift safely and obtain operator certification

Power Screening Company Offers a Competitive Salary and Comprehensive Benefits to include: Health, Dental, Vision, Life & Disability Insurance, HSA/FSA, 401(k) + Company Match, Paid Holidays and Paid Time Off.

Selected candidate is subject to a pre-employment drug screen and a post-offer background check including MVR.

Power Screening is an Equal Opportunity Employer.